communication Solutions

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Modern business phone systems can integrate directly with many of today's leading Electronic Medical Record (EMR), Electronic Health Record (EHR), and practice management platforms to streamline communication and improve the patient experience. Integrations with systems such as Epic, Oracle Health (Cerner), eClinicalWorks, athenahealth, NextGen Healthcare, Greenway Health, Veradigm (Allscripts), MEDITECH, Practice Fusion, and dental platforms including Dentrix, Open Dental, Eaglesoft, Curve Dental, and Carestream Dental & MORE allow staff to automatically identify callers, access patient records, click-to-call, log communications, schedule appointments, and reduce time spent switching between applications. These integrations help improve workflow efficiency while supporting more personalized and responsive patient interactions.

Because integration capabilities vary by phone system, EMR platform, and workflow requirements, selecting the right communications solution is critical. Piggyback helps healthcare organizations evaluate providers based on compatibility with their existing systems, integration capabilities, security requirements, and long-term scalability. Whether you're a physician practice, dental office, specialty clinic, or multi-location health system, we'll help identify the solution that best supports your clinical and administrative teams.

Today's business phone systems can integrate with leading Customer Relationship Management (CRM) and business applications to help sales, customer service, and administrative teams work more efficiently. Integrations with platforms such as Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, ServiceTitan, Monday.com, Pipedrive, SugarCRM, Freshsales, Netsuite, SAP, Zendesk, ServiceNow, and many custom or homegrown CRM solutions enable features like click-to-call, automatic call logging, screen pops with customer information, call recording, activity tracking, SMS history, and workflow automation. By connecting communications with customer data, employees spend less time on manual data entry and more time building relationships and closing business.

Whether your organization relies on an industry-specific platform, a widely used CRM, or a custom-built application, choosing a phone system with the right integration capabilities can significantly improve productivity and customer experience. Piggyback helps businesses evaluate integration options across leading communications providers, ensuring your phone system works seamlessly with the software your teams use every day. The result is faster response times, better visibility into customer interactions, improved reporting, and a more connected sales and service organization.

Modern business phone systems provide powerful coaching and performance management tools that help organizations improve sales results, customer service, and employee development. Features such as call recording, live call monitoring, whisper coaching, call barging, scorecards, conversation analytics, AI-generated call summaries, sentiment analysis, and performance dashboards give managers the insights they need to coach employees in real time and identify opportunities for continuous improvement. These capabilities help create more consistent customer interactions while accelerating onboarding and reducing training time for new team members.

Whether you're managing a sales team, customer service department, or contact center, the right coaching tools can lead to higher conversion rates, improved customer satisfaction, and increased employee confidence. Piggyback helps businesses compare providers that offer advanced coaching and quality management features, ensuring your organization selects a solution that supports employee growth, strengthens customer relationships, and delivers measurable business results.

Artificial Intelligence (AI) is transforming business communications by making phone systems smarter, more efficient, and easier to manage. Today's leading platforms include built-in AI capabilities such as automatic call transcription, AI-generated call summaries, voicemail transcription, meeting notes, sentiment analysis, conversation intelligence, real-time coaching, intelligent call routing, and virtual assistants that help answer questions or automate routine tasks. These tools reduce administrative work, improve customer interactions, and provide valuable insights that help managers make better business decisions.

As AI capabilities continue to evolve, choosing the right platform means understanding which features deliver real value for your organization. Piggyback helps businesses evaluate AI-enabled phone systems from leading providers, compare features and licensing models, and identify solutions that improve productivity, enhance customer experiences, and maximize the return on your communications investment

Virtual fax, also known as eFax, allows businesses to send and receive faxes electronically without the need for traditional fax machines, dedicated phone lines, or paper documents. Faxes are securely transmitted and delivered through email, web portals, or mobile applications, making it easy for employees to access documents from anywhere while reducing hardware costs and simplifying document management. Virtual fax services are especially valuable for organizations in industries that require secure document transmission, such as healthcare, legal, financial, and government.

As businesses continue to modernize their communications, virtual fax provides a secure, reliable, and cost-effective alternative to legacy fax infrastructure. Piggyback helps organizations compare leading eFax providers, evaluate security and compliance requirements, and select the solution that best fits their operational needs while eliminating unnecessary costs associated with traditional fax services.

Business wireless plans are more than just mobile phone service—they're a critical part of keeping employees connected, productive, and accessible wherever work takes them. Whether your team operates in the office, in the field, or remotely, the right wireless solution provides dependable nationwide coverage, flexible data plans, device management, international capabilities, and business support. Organizations can also take advantage of features such as mobile device management (MDM), security controls, device financing, and seamless integration with business phone systems for a unified communications experience.

With multiple national carriers, regional providers, and countless plan options available, finding the right wireless solution can be both time-consuming and expensive. Piggyback helps businesses evaluate carriers, compare coverage, optimize existing plans, negotiate competitive pricing, and identify opportunities to reduce costs while ensuring employees have the connectivity and devices they need to stay productive.